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1. Acceptance of Terms

By accessing or using Growsle ("the Service," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service. These Terms apply to all visitors, users, and others who access or use Growsle.

2. Description of Service

Growsle is an AI-powered parenting guidance platform providing personalised daily tips, milestone tracking, bedtime story generation, and parenting Q&A based on your child's age and developmental stage. The Service is offered on a subscription basis with a free tier and paid membership plans.

3. Eligibility

• You must be at least 18 years of age to create an account and use Growsle
• You must be a legal guardian or parent of any child whose information you enter
• You must provide accurate, truthful registration information at all times
• One account per person — creating multiple accounts to circumvent plan limits is prohibited
• Growsle is available globally but complies with local laws; availability may be restricted in certain regions

4. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account. Notify us immediately at [email protected] of any unauthorised use. Growsle cannot be liable for loss or damage arising from your failure to comply with this obligation.

5. Subscription, Billing & Cancellation

• Free Plan: Access to limited features at no cost, no credit card required
• Paid Plans: Billed monthly or annually as selected at checkout via Stripe
• Cancellation: Cancel anytime. Access continues until the end of your billing period. No partial refunds for mid-period cancellations
• Refunds: We offer a 7-day money-back guarantee for first-time subscribers who are unsatisfied
• Price Changes: We will provide 30 days' written notice before any price increase takes effect
• Failed Payments: Accounts are downgraded to the free tier after a 7-day grace period following a failed payment

6. Acceptable Use

You agree NOT to use Growsle to:

• Share, sell, or distribute your account access to others
• Reverse engineer, copy, or reproduce any part of the Service
• Submit false, misleading, or fraudulent information
• Scrape, harvest, or extract data from the platform by automated means
• Use the Service for commercial purposes without prior written permission
• Impersonate any person, entity, or Growsle staff member
• Transmit harmful, abusive, or unlawful content through the Service
• Interfere with or disrupt the integrity or performance of the Service

7. Intellectual Property

All content, features, and functionality of Growsle — including text, graphics, logos, AI models, and software — are the exclusive property of Growsle and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for personal, non-commercial purposes only.

8. Termination

Growsle reserves the right to suspend or terminate your account at any time, with or without notice, if you violate these Terms or engage in conduct harmful to the platform, other users, or the public. Upon termination, your right to access the Service ceases immediately.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Growsle shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of or inability to use the Service. Growsle's total liability for any claim shall not exceed the amount you paid us in the 12 months prior to the claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless Growsle, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your violation of these Terms or your use of the Service.

11. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions. Disputes shall be resolved through binding arbitration as described in Section 12.

12. Dispute Resolution & Arbitration

Any dispute arising from these Terms shall first be attempted informally by contacting [email protected]. If unresolved within 30 days, disputes shall be settled by binding arbitration under the American Arbitration Association rules.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or in-app notification at least 14 days before they take effect. Continued use after changes constitutes acceptance of the updated Terms.

1. Information We Collect

Data Type	What We Collect	Why
Account Data	Name, email, hashed password	Account creation and management
Child Profile Data	Child's first name, date of birth, personality notes you enter	To personalise guidance
Usage Data	Features used, session duration, interactions	To improve the Service
Device Data	Device type, OS, browser, IP address	Security and analytics
Payment Data	Billing name, last 4 digits only (full card handled by Stripe)	To process subscriptions
AI Conversations	Questions asked and responses generated	To provide answers and improve AI quality

2. How We Use Your Information

• To provide, maintain, and improve the Growsle Service
• To personalise content based on your child's age and developmental stage
• To send service-related communications (account, billing, important updates)
• To send optional parenting insights and newsletters (opt out anytime)
• To detect, prevent, and address fraud, abuse, and security issues
• To comply with legal obligations
• To improve our AI models using anonymised, aggregated data only

3. Data Sharing

We do not sell, trade, or rent your personal information. We may share data only with: Service Providers (Stripe, AWS, SendGrid, OpenAI — all bound by strict data processing agreements); Legal Authorities when required by law; and in the event of a Business Transfer, where you will be notified and given the option to delete your data before any transfer.

4. Data Retention

We retain your data for as long as your account is active. You may request deletion at any time. Child profile data is permanently deleted within 30 days of account closure.

5. Your Rights (GDPR & CCPA)

• Access: Request a copy of all personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request permanent deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain types of processing including direct marketing
• Opt-out of Sale: California residents may opt out (note: we do not sell data)

To exercise any of these rights, email [email protected]. We will respond within 30 days.

6. International Data Transfers

Growsle is operated from the United States. Data from EEA residents is transferred under Standard Contractual Clauses approved by the European Commission.

COPPA Compliance

Growsle complies fully with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information directly from children under 13. Our Service is designed exclusively for use by parents and guardians.

Child Profile Data

When you enter information about your child, that data is:

• Stored securely and used only to personalise guidance for the parent or guardian
• Never used for advertising, marketing, or profiling purposes
• Never shared with third parties except as required to deliver the Service
• Permanently deleted within 30 days when a parent requests account closure

Parental Control

As the account holder and legal guardian, you have complete control over your child's data. Review, update, or delete any child profile at any time from account settings or by contacting [email protected].

Discovery of Underage Registration

If we discover a child under 13 has created an account, we will immediately suspend the account, delete all associated data, and notify the registered email address. If you believe a child has registered without consent, contact us immediately.

Technical Safeguards

• Encryption in Transit: All data transmitted is encrypted using TLS 1.3
• Encryption at Rest: All stored personal data is encrypted using AES-256
• Password Security: Passwords are hashed using bcrypt — never stored in plain text
• Payment Security: All payments processed by Stripe (PCI DSS Level 1 certified). We never store full card numbers
• Access Controls: Employee access to user data is strictly limited, logged, and requires multi-factor authentication
• Infrastructure: Hosted on AWS with automatic backups, redundancy, and DDoS protection
• Regular Audits: Quarterly security reviews and annual penetration testing

Organisational Safeguards

• All employees with data access undergo background checks and security training
• We follow a principle of least privilege — staff only access data necessary for their role
• All third-party vendors are vetted for security compliance before any data access is granted

Data Breach Response

In the event of a data breach affecting your personal information, Growsle will:

1. Notify affected users via email within 72 hours of becoming aware of the breach
2. Notify relevant regulatory authorities as required by applicable law (GDPR, CCPA)
3. Provide full details of what data was affected and steps being taken
4. Offer guidance on protective actions you can take immediately

Vulnerability Disclosure

If you discover a security vulnerability, please report it responsibly to [email protected]. Do not publicly disclose until we have addressed it. We commit to acknowledging your report within 48 hours.

How Our AI Works

Growsle uses large language model (LLM) technology to generate personalised parenting guidance. Our AI is informed by general parenting research, child development literature, and expert resources, then personalised using information you provide about your child.

AI Limitations — What You Must Know

• Not Always Accurate: AI can make mistakes, misunderstand context, or generate outdated information
• Not Personalised Medical Advice: The AI does not know your child's full medical history or individual health circumstances
• Knowledge Limits: The AI's training has cut-off dates and may not reflect the most current research
• Cultural Variance: Guidance reflects general developmental psychology and may not account for all cultural contexts
• Not a Crisis Resource: In any emergency, contact emergency services immediately. Do not rely on Growsle

No Liability for AI Errors

Growsle expressly disclaims all liability for any harm, loss, or damage arising from reliance on AI-generated content. By using Growsle, you acknowledge the limitations of AI and agree to consult qualified professionals when appropriate.

General Information Only

All content provided through Growsle is for general informational and educational purposes only. It is not intended to replace, substitute for, or supplement professional medical advice, diagnosis, or treatment. Always seek the advice of your child's paediatrician or other qualified healthcare provider for any health-related concerns.

Seek Professional Help Immediately For

• Medical emergencies — call 911 (US) or your local emergency services immediately
• Signs of serious developmental delay or regression
• Any concern about your child's physical or mental health
• Child abuse, neglect, or safeguarding concerns
• Your own mental health crisis or postpartum depression

No Professional Relationship Created

Use of Growsle does not create a doctor-patient, therapist-client, or any other professional relationship between you and Growsle. Growsle is a technology company, not a healthcare provider.

Limitation of Liability for Health Decisions

Growsle expressly disclaims all responsibility for any adverse outcomes resulting from parenting decisions made based on content provided through the Service. The risk of any action taken based on Growsle's content rests solely with you.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how people use Growsle so we can improve it.

Cookies We Use

Type	Purpose	Duration	Opt Out
Essential	Session management, security, preferences	Session / 30 days	No — required
Analytics	Anonymised usage patterns to improve the Service	Up to 2 years	Yes
Performance	Load times and error monitoring	Up to 1 year	Yes
Marketing	Campaign effectiveness measurement only	Up to 90 days	Yes

Managing Cookies

Control cookies through your browser settings or via our Cookie Preferences panel (accessible from the page footer). Disabling essential cookies will prevent login and core features from functioning.

Contact Us

All enquiries are handled through a single address. Select the subject that best describes your reason for getting in touch and we will route your message to the right team immediately.

Response Times

• General & Billing: We aim to respond within 2 business days
• Legal & Privacy: We respond within 5 business days as required by law
• Security Reports: We acknowledge within 48 hours and provide a resolution timeline within 7 days
• Data Deletion: Confirmed and completed within 30 days

Formal Dispute Process

1. Contact: Email hello@growsle.com with subject "Legal Matter" and full details. We respond within 5 business days.
2. Mediation: If unresolved after 30 days, either party may request non-binding mediation.
3. Arbitration: If mediation fails, binding arbitration under American Arbitration Association rules. Venue: Delaware, USA.

Regulatory Complaints

EU residents may lodge a complaint with their local Data Protection Authority. UK residents may contact the Information Commissioner's Office (ICO).